Privacy Policy
Your privacy is our priority. Learn how we protect and handle your information.
Last Updated: December 15, 2024
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Privacy Principles
1. Introduction
Welcome to LocalEyes. We are committed to protecting your privacy and ensuring you have a positive experience when using our platform to connect with local guides and authentic experiences.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect
Personal Information
We collect information you provide directly to us:
- Account Information: Name, email address, password, profile picture
- Profile Information: Bio, languages spoken, expertise, travel preferences
- Contact Information: Phone number, address (for guides)
- Payment Information: Billing address, payment method details (processed securely by Stripe)
- Communication: Messages between users, support requests
Automatically Collected Information
When you access our services:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent, features used
- Location Data: Approximate location (city-level) for tour recommendations
- Cookies & Tracking: See section 6 for details
Information from Other Sources
- Social media platforms (when you connect your account)
- Payment processors (transaction status, payment method)
- Background check services (for guide verification)
3. How We Use Your Information
Service Delivery
Create and manage your account, process bookings, facilitate payments
Communication
Send booking confirmations, updates, and customer support
Personalization
Recommend tours based on your interests and location
Safety & Security
Verify identities, prevent fraud, ensure platform safety
Improvement
Analyze usage patterns to enhance user experience
Legal Compliance
Comply with legal obligations and enforce our terms
Legal Basis for Processing
We process your personal information based on: (1) your consent, (2) contractual necessity, (3) legal obligations, and (4) legitimate interests that are not overridden by your data protection interests.
4. How We Share Your Information
With Other Users
For a functional booking platform:
- Tourists to Guides: Name, profile picture, contact info for confirmed bookings
- Guides to Tourists: Guide profile, expertise, reviews, contact info
- Reviews: Your name and profile picture with reviews you write
With Service Providers
We share information with trusted third parties:
- Payment Processors: Stripe for secure payment processing
- Hosting Providers: AWS for secure data storage
- Communication Tools: SendGrid for email delivery
- Analytics Services: Google Analytics (anonymized data)
- Background Check Services: For guide verification
Legal Requirements
We may disclose your information if required by law, such as to comply with a subpoena or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
What We Never Sell
We never sell your personal information to third parties. We do not rent or sell your personal information for marketing purposes.
5. Your Privacy Rights
Access
Request copies of your personal data
Rectification
Request correction of inaccurate data
Erasure
Request deletion of your personal data
Restriction
Request restriction of processing
Portability
Request transfer of data to another organization
Objection
Object to processing of your personal data
How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@localeyes.com. We will respond to your request within 30 days.
You also have the right to complain to a data protection authority about our collection and use of your personal information.
7. Data Security
Our Security Measures
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Account data: Until account deletion request
- Transaction records: 7 years for tax purposes
- Inactive accounts: Deleted after 2 years of inactivity
8. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
Privacy Questions
If you have any questions about this Privacy Policy, please contact our Data Protection Officer.
Email: privacy@localeyes.com
Phone: +1 (555) 123-4567
Address: 123 Privacy Lane, San Francisco, CA 94107
Data Protection Officer
Our Data Protection Officer (DPO) oversees compliance with data protection laws and can be contacted directly for privacy concerns.
Alex Johnson
Data Protection Officer
dpo@localeyes.com
Privacy Promise
Transparency
Clear explanation of data practices
Control
You decide how your data is used
Security
Enterprise-grade protection
We're committed to protecting your privacy while delivering amazing local experiences.
This Privacy Policy complies with GDPR, CCPA, and other global privacy regulations.
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